Terms & Conditions

Welcome to The Sugar Store! These terms and conditions outline the rules and regulations for the use of our website, matjarsugar.com. By accessing this website, you accept these terms and conditions. If you do not agree with any part of the terms, please do not use our website.

1. General Terms

• By placing an order on matjarsugar.com, you agree to provide current, accurate, and complete information during the checkout process.
• We reserve the right to refuse service or cancel orders at our discretion if we suspect any fraudulent or unlawful activity.

2. Medical Disclaimer

• Our products, including diabetes care devices and test strips, are intended for general use and should not replace professional medical advice. Always consult a healthcare professional before using any medical device.

3. Product Information

• We strive to ensure that the product descriptions, images, and information provided on our website are accurate. However, we do not guarantee that product descriptions or other content is error-free, complete, or up-to-date.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

4. Ordering and Payment

• All orders are subject to availability. We reserve the right to limit or cancel quantities purchased per person or per order.
• Payment must be completed at the time of purchase. We accept various payment methods, as listed on our website.

5. Shipping and Delivery

• We aim to ship orders within the stated time frames; however, delays may occur. We are not responsible for shipping delays caused by third-party couriers or unforeseen circumstances.
• Delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

6. Returns and Refunds

• Our return and refund policy is available for review under the Refunds and Returns Policy section on our website. Please familiarize yourself with it before making a purchase.
• Due to the nature of our medical products, items that have been opened or used cannot be returned.

7. Privacy and Security

• We value your privacy and handle your personal data in accordance with our Privacy Policy. By using our website, you agree to the collection and use of information as described in our policy.
• We use secure payment gateways to process transactions. However, we are not responsible for any unauthorized access or use of your information by third parties.

8. Intellectual Property

• All content on matjarsugar.com, including text, images, graphics, and logos, is the property of The Sugar Store and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written consent.

9. Limitation of Liability

• The Sugar Store and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages that arise from the use of our products or website. This includes but is not limited to loss of data or health-related issues caused by improper use of products.

10. Third-Party Links

• Our website may contain links to third-party sites. We are not responsible for the content or practices of these external websites and encourage you to review their terms and policies.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Kuwait City. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in the state of Kuwait.

12. Changes to Terms and Conditions

• We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

13. Contact Us

If you have any questions about our Terms and Conditions, please contact us at:
Email: [email protected]
Phone:  +965 6628 6637